Terms and Conditions
These Terms and Conditions govern your use of our website https://kfhskincare.com/ and your purchase of products from us. By accessing this site or placing an order, you agree to be bound by these Terms and Conditions.
About Us
KFH Skincare is a company registered in the United Kingdom. Our business address is:
[Insert Address]
Contact email: [Insert Email Address]
Phone number: [Insert Phone Number]
Company registration number: [Insert if registered]
Products
We sell handcrafted and commercially produced soaps. All products are described and presented as accurately as possible.
However, due to the nature of handmade items, there may be slight variations in colour, weight, and scent.
All products comply with UK regulations on cosmetic safety, including the UK Cosmetics Regulation and relevant safety assessments.
Ordering
After placing an order, you will receive an email confirming receipt. This does not constitute acceptance.
A contract is formed only once we dispatch the product(s) to you.
We reserve the right to refuse or cancel orders at our sole discretion.
Prices and Payment
All prices are in GBP (£) and include VAT where applicable.
We accept payment via bank transfer and/or card payment.
Payment must be made in full before dispatch.
Prices may change at any time, but changes will not affect confirmed orders.
Delivery
We deliver within the UK. Delivery charges are outlined at checkout.
Estimated delivery times are provided but not guaranteed.
We are not liable for delays outside our control, including courier delays or natural events.
Cancellations and Returns
Your Right to Cancel (Consumers)
Under the Consumer Contracts Regulations 2013:
You have the right to cancel your order within 14 days of receiving the goods without giving a reason.
To cancel, you must notify us in writing (e.g. via email) before the cancellation period expires.
You must return the goods within 14 days of notifying us.
You will receive a full refund, including standard delivery costs, within 14 days of us receiving the returned goods.
Exceptions:
Due to hygiene reasons, opened or used soaps cannot be returned unless faulty.
Faulty or Damaged Goods
If your item arrives damaged or is faulty:
Contact us within 30 days of delivery.
We will offer a replacement, repair, or refund in line with the Consumer Rights Act 2015.
Intellectual Property
All content on this website—including text, images, logos, and product descriptions—is the property of [Your Business Name] and may not be used without our express written consent.
Privacy
We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Please refer to our [Privacy Policy] for details on how we collect, store, and use your information.
Liability
We are not liable for:
Losses that were not foreseeable by both parties at the time the contract was formed.
Business losses or loss of income, profits, or data.
